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Zip the <b>BugReport</b> folder in the Luma Island folder and attach it below.</p>\n<p>We will prioritize the most serious bugs that affect the most players.</p>\n<p>Note that we will only contact you again if we need more information from you.<br> <br> <br> <b>游戏中发现了错误?</b></p>\n<hr>\n<p> <br> 1. 请在遇到错误后,在Luma Island中按下 <b>CTRL + L</b>。</p>\n<p>2. 然后将以下内容复制粘贴到*Windows搜索栏*并按*回车键*:<br> %USERPROFILE%\\AppData\\LocalLow\\FeelFreeGames\\Luma Island</p>\n<p>3. 将Luma Island文件夹中的 <b>BugReport</b> 文件夹压缩,并在下方附上。</p>\n<p>我们会优先处理影响玩家最多的严重错误。</p>\n<p>请注意,只有在我们需要更多信息时才会再次联系您。<br> </p>","callToAction":"Found a bug?","introHtml":"","icon":10476,"iconUrl":"https://support.lumaisland.feelfreegames.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://support.lumaisland.feelfreegames.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://support.lumaisland.feelfreegames.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? 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