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Luma Island - Help Center

Welcome to the Luma Island Help Center! 🏝️

Luma Island: Pirates - Full Release Notes - Version 1.1

FAQ: What should you know before transferring a Vanilla save file to Luma Island: Pirates?

FAQ: What are the most common issues & workarounds in Luma Island?

FAQ: Why are the buttons missing in the main menu in Luma Island?

FAQ: Why are all the objects missing when I load my Save Game in Luma Island?

  • Found a bug?

Found a bug in the game?


‎
1. Please press CTRL + L in Luma Island after you encountered the bug.

2. Then copy-paste this into the Windows Search field and press the Enter key:
%USERPROFILE%\AppData\LocalLow\FeelFreeGames\Luma Island

3. Zip the BugReport folder in the Luma Island folder and attach it below.

We will prioritize the most serious bugs that affect the most players.

Note that we will only contact you again if we need more information from you.
‎
‎
游戏中发现了错误?


‎
1. 请在遇到错误后,在Luma Island中按下 CTRL + L。

2. 然后将以下内容复制粘贴到*Windows搜索栏*并按*回车键*:
%USERPROFILE%\AppData\LocalLow\FeelFreeGames\Luma Island

3. 将Luma Island文件夹中的 BugReport 文件夹压缩,并在下方附上。

我们会优先处理影响玩家最多的严重错误。

请注意,只有在我们需要更多信息时才会再次联系您。
‎

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